Support & service levels

Channels

Use the in-app or official support channels published on the website. Do not trust unofficial social-media accounts for sensitive instructions.

Response targets

Unless you have a separate enterprise agreement, support provides commercially reasonable efforts—not a guaranteed SLA. Severity-based targets may apply internally.

What to include

• Non-sensitive account identifier.
• Time window and concise description.
• Screenshots without private keys or full identity documents.

Emergencies

For security incidents involving credentials, prioritize password rotation and official reporting paths described under Security.

Regulatory and legal refinement. Regulated entities may require contractual SLAs—those belong in bespoke agreements.