Complaints & disputes

Raising a complaint

Use the support channels listed under Operations → Support. Include account identifiers (non-sensitive), time range, and a concise description. Do not send private keys or full identity documents in unsecured channels.

Investigation

Complaints are triaged by severity. Regulatory complaints may follow separate escalation paths where required.

Dispute resolution

Governing law, venue, and arbitration or mediation clauses (if any) are set out in your Terms of Service and related agreements. This documentation does not replace those provisions.

Regulatory referrals

Where permitted, you may also contact relevant regulators in your jurisdiction. The platform will cooperate within the law.

Regulatory and legal refinement. Complaints handling must meet local financial services rules where applicable.